1. What this policy covers

This policy covers orders for admission to shows on The Red Bottoms Tour bought through this store. It does not cover anything bought from another seller, from a resale site, or from an individual. If your order did not come from here, we cannot refund it.

Nothing in this policy removes a right you have under the consumer law of the country you live in. Where that law gives you more than this policy does, the law wins.

2. Change of mind

A ticket is a booking for a dated event, not a retail purchase, and change of mind is not a refund reason. The right to cancel a distance purchase that covers most online shopping specifically excludes services tied to a specific date — including live events — in the UK, the EU and several other places on this routing.

Buy when you are sure of the date.

3. Cancelled shows

1. If a show is cancelled and not rescheduled, the amount you paid for admission is refunded in full to the original payment method. You do not need to ask.
2. We email the address on the order when a cancellation is confirmed. If you have not heard within [notification window] of a cancellation being announced publicly, contact us.
3. Booking or service charges are refunded with the ticket price. [Confirm against the promoter and processor agreements, which sometimes retain a service charge.]
4. Travel, accommodation, time off work and anything else you booked around the show are not refundable by us.

4. Rescheduled or relocated shows

A rescheduled show is not a cancelled show. Your order transfers to the new date automatically and stays valid, and the same applies to a change of venue within the same city.

If the new date or place does not work for you, you may ask for a refund within the window stated in the email announcing the change. That window is set per show and is usually short, because the venue needs to release unwanted places back for sale. Outside the window, the order stands.

5. Partial performance

A show that starts late, runs short, drops a support act, or changes its running order has still happened, and is not refundable. Where a show is abandoned part-way through, whether anything is refunded is decided with the promoter and the venue, case by case, and we will publish what was decided. [Set the threshold — for example, abandonment before a stated point in the headline set — with the promoter before launch.]

6. Refused or revoked entry

No refund is due where a venue refuses or ends your admission because of age, identification, intoxication, prohibited items or behaviour. Those calls belong to the venue.

7. Duplicate and failed payments

If you were charged twice for one order, or charged for an order that never appeared, tell us with the date, amount and the email address you used, and we will trace it and refund anything taken in error. Pending authorisations that never became a payment usually drop off by themselves within [authorisation hold period]; your bank can confirm.

8. How and when a refund is paid

• Refunds go to the original payment method. We cannot send one to a different card, a different account or a different person.
• We issue refunds within [processing window] of approving them.
• After that it is your bank's timing — commonly [bank clearing window] — and outside our control.
• Refunds are made in [store currency]. If your bank converted the original payment, exchange movement between the two dates can leave you slightly up or down. That difference is your bank's, not ours.

9. How to ask for a refund

Write from the Contact page, using the email address on the order, with your order number, your city and your show date, and say what you are asking for and why. We answer every request, including the ones we turn down, and we say which part of this policy the answer rests on.

10. Before you contact your bank

If you think something has gone wrong, contact us first. A chargeback raised before we have had a chance to look freezes the order while the bank investigates, which usually takes longer than simply fixing it would have. If a chargeback is raised on an order that was valid and used, we may recover the amount and any fee.

11. Contact

[Legal entity name], [registered address]. Email address on the Contact page.